Online therapy · Telehealth · New York, New Jersey, Georgia and Massachusetts
Online therapy that fits around your work, family and commute.
Meet with a licensed therapist by secure live video from home, your parked car or anywhere private. Proactive Wellness is fully virtual, so you get the same care without the drive or the waiting room.
- Live video sessions, not chat or text-only care
- Care for individuals, couples and families
- Use your EAP benefits, health insurance or private pay
Free 15-minute consultation with our intake team, as availability allows.
Telehealth
How telehealth sessions work
1. Reach out
Call us, or complete our intake form if you’re using EAP benefits.
2. We check coverage
Our office confirms your EAP, insurance or private-pay option and matches you with a clinician.
3. Get your link
Before your first session, you receive a secure video link. There’s nothing to install beyond what the link asks for.
4. Meet live
Sessions happen in real time, face to face on screen, at a scheduled time.
Research
Does online therapy work?
For many common concerns, yes. A 2022 review of randomized trials found that therapy delivered by video and therapy in person led to similar improvements in depression (Telemedicine and e-Health, 2022). Online therapy is a good fit for most adults with work stress, anxiety, low mood, relationship concerns and life changes. If you need a higher level of care, we’ll help you find it.
Licensing
Where you need to be during sessions
With telehealth, what matters is where you are during the session. Your therapist can treat you by telehealth as long as they’re licensed in the state you’re in while the session takes place. You and your therapist don’t have to be in the same state. Nikita Banks, LCSW, is licensed in New York, New Jersey, Georgia and Massachusetts, so you can meet with us from anywhere in those four states.
If you travel outside those states, that may affect your care or your provider’s ability to treat you, because your therapist may not be licensed where you are. Tell us about travel ahead of time so we can plan around it.
Privacy
Privacy and what you’ll need
- A private space where you can talk freely, such as a closed room or a parked car
- Headphones, if others are nearby
- A phone, tablet or computer with a camera and a steady internet connection
Please never join while driving. What you say in therapy is confidential, within the limits the law sets, and we don’t share clinical details with your employer without your written permission.
Who it’s for
Who online therapy is good for
Busy professionals
Who can’t take two hours out of the workday for an appointment.
Shift workers, drivers and healthcare staff
Who need sessions around changing schedules.
Parents and caregivers
Who can’t easily leave home.
Couples
Who want to join from home together, or from two places within our states.
Read more about counseling and psychotherapy, or see all our therapy services.
Cost and coverage
Paying for online therapy
EAP benefits
If your employer offers Revive (formerly BHS), Lyra or Spring Health, complete our intake and our office will coordinate eligibility and any authorization. You don’t need to find us in a directory first. See how EAP counseling works.
Insurance
We’re in network with many Blue Cross Blue Shield, UnitedHealthcare and Optum plans. We check your plan before your first session.
Private pay
Private-pay sessions are $225 for 50 minutes. The first assessment (60 minutes) is $250, and couples or family sessions are $275. Paying on your own? You’ll get a Good Faith Estimate before your first session. See our payment options.
Free 15-minute consultation with our intake team, as availability allows.
Guides
Telehealth for people with nontraditional schedules
Online therapy fits jobs with long shifts and time away from home. Remember that you need to be in New York, New Jersey, Georgia or Massachusetts during each session.
CDL Driver Burnout: Stress, Fatigue, Isolation and Mental Health
Fatigue, isolation and getting help between runs.
Truck Driver Mental Health: Coping With Time Away From Family
Staying connected with family during time on the road.
Can Trucking Employees Use Employer-Sponsored Mental Health Benefits?
How fleet and logistics employees can use Spring Health and EAP benefits.
Mental Health and Stress Among Railroad Employees
Stress, irregular schedules and support for rail workers.
Questions
Frequently asked questions
Is online therapy as good as in-person therapy?
For many common concerns, research shows similar results. What matters most is the fit between you and your therapist.
Is telehealth the same as online therapy?
Yes. Telehealth, teletherapy and online therapy all mean the same thing here: a live session with a licensed clinician by secure video. Your insurance plan or EAP may call it telehealth or virtual care.
Does insurance cover telehealth therapy?
Many plans do, but coverage depends on your plan. We check your benefits before your first session.
Do you offer in-person sessions?
No. All of our sessions are online by secure live video.
Do my therapist and I need to be in the same state?
No. Your therapist needs to be licensed in the state you’re in during each session. You can meet with us from New York, New Jersey, Georgia or Massachusetts, wherever your therapist is located.
What if I travel outside those states?
Being outside New York, New Jersey, Georgia or Massachusetts during a session may affect your care or your provider’s ability to treat you, because your therapist may not be licensed where you are. Let us know before you travel and we’ll plan around it, including rescheduling if needed.
Can I do a session from my car?
Yes, if you’re parked in a private, safe spot. Never join while driving.
Can my partner and I do couples therapy online?
Yes, together from one location or from two locations within our states.
Can I use my EAP for online therapy?
Often, yes. Revive (formerly BHS), Lyra and Spring Health benefits can cover sessions with us when you’re eligible. Complete our intake and we’ll coordinate the rest.
Do you offer a free consultation?
Yes. You can book a free 15-minute consultation with our intake team, as availability allows.
Is this crisis care?
No. If you’re in crisis or thinking about harming yourself, call or text 988 or call 911.
Consultation Inquiry
Tell us how you would like to access therapy.
Choose your payment or benefit route. Your email app will open with a prepared message for you to review before sending.