Last Updated: [February 2, 2026]

1. Acceptance of Terms

These Terms of Service (“Terms”) govern your use of services provided by Proactive Wellness LCSW PC, operated by Nikita Banks, LCSW (“Provider,” “we,” “us,” or “our”). By accessing our website, scheduling services, or communicating with us electronically, you agree to these Terms.

2. Services

We provide mental health services, including psychotherapy, consultations, assessments, and administrative support related to care. Our services do not constitute emergency or crisis care. In an emergency, call 911 or your local emergency number.

3. Electronic Communications (SMS & Email)

By providing your phone number or email address, you agree to receive administrative and care-related communications, which may include:

• Appointment reminders and confirmations
• Scheduling changes or cancellations
• Intake, documentation, or billing notifications

Message frequency varies. Message and data rates may apply.

4. Consent & Opt-Out

Consent to receive SMS or email communications is not required to receive services. You may revoke consent at any time by:

• Replying STOP to any SMS message
• Submitting a written request via email

Reply HELP for assistance.

5. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and safeguard your information. By using electronic communications, you acknowledge that SMS and standard email are not fully secure.

6. Acceptable Use

You agree not to use our services or communication systems to:

• Harass, threaten, or abuse
• Transmit unlawful or inappropriate content
• Misrepresent your identity

We reserve the right to restrict or discontinue electronic communications if misuse occurs.

7. No Emergency Use

Electronic communications are not monitored 24/7 and must not be used for emergencies or urgent mental health needs.

8. Third-Party Services

We may use third-party service providers (such as SMS delivery platforms, email services, scheduling systems, or payment processors). Use of these services may be subject to additional terms.

9. Limitation of Liability

To the fullest extent permitted by law, Proactive Wellness LCSW PC is not liable for:

• Delayed or undelivered messages
• Carrier or network failures
• Unauthorized access outside our reasonable control

10. Modifications

We may update these Terms at any time. Changes will be posted with a revised effective date. Continued use of services constitutes acceptance of updated Terms.

11. Contact Information

Proactive Wellness LCSW PC

Attn: Nikita Banks, LCSW, CEO