Affordable Quality Mental Health Care For ALL
Our practice is committed to reducing barriers when it comes to obtaining quality mental health care. One way we do this is by providing affordable options for all possible clients who want care. We see clients in a variety of ways with our focus on providing affordable care.
In-Network Insurance:
We currently have insurance partnerships with Aetna, Optum and Cigna. If you would like to use your in-network insurance please provide your full legal name, date of birth, whether you are primary or secondary on the account, the front and back of your insurance card (take a pic and send to admin@proactivementalwellness.com by secure email). Once we receive it, we validate your coverage, deductibles, co-payments and out of pocket payments, prior to confirming your appointment (to the best of our ability), to ensure there are no surprises.
Self Pay Clients:
Clients who respect their privacy and can afford to see us without using their insurance, those who do not have coverage or someone who isn’t eligible for our sliding scale rate will be billed for their services at our cash rate for sessions. Please be advised that you are billed for the service at check-in for the session. to ensure that we are paid for the quality service we provide and to make sure you won’t incur an outstanding debt as a result of our service.
All clients are required to keep an updated card on file at the beginning of the session, these cards are only charged for a session fee if the client receives the service, violates our cancellation fee (refer to the policy), has a co-payment, or out of pocket deductible.
Out of Network Insurance:
Some insurance companies still believe in the concept of patient’s choice. If you don’t have insurance coverage by one of the insurances listed above. We may still be able to assist you. Our office works collaboratively with your insurance to see if you are eligible to use something called out of network coverage. For all the insurances we aren’t contracted with, we work with your insurance company to validate if you have such coverage before confirming your appointment.
The process is the same as described above. Once your insurance information is provided to our office we work with you to get information on how much your insurance covers for the session. This process is a little different as you would come to session pre-pay for your appointment, we charge you our cash rate and then our office will work with you and your insurance company to make sure you are reimbursed. The policy is the same for use of an HSA.
Please keep in mind if you use insurance of any kind we are required to release some general information to your insurance to obtain payment which includes your clinical diagnosis. HIPPA requires your insurance to keep this information confidential.
EAP:
A large portion of our clients see us free of charge through the use of their Employee Assistance Programs. Our practice has community partnerships with many employers such as Morgan Stanley, Meta, Uber, Microsoft, Delta amongst others, we are able to see some of our clients and their family members free of charge. If you believe you have EAP coverage the only additional information we would need from you is for you to let us know your employer and if your employer is one of our community partners we can get you seen free of charge or for a very low rate for a set number of sessions (set by your employer).
Sliding Scale:
We are committed to seeing all appropriate clients regardless of their ability to pay, through our sliding scale policy (applications are available) as well as Open Path. We will do our best to get you seen.
Private Pay Sessions
Individual Sessions
Couple's Counseling
Family Counseling
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FAQ
How do I find the right therapist for my needs?
Begin by identifying your specific requirements and preferences. Think of meeting a therapist as “speed dating” think of your personal preferences, identifiers, problems and areas of concerns you want to target and your own personal needs. When conducting a search for a therapist, counselor, or mental health provider. Focus on your needs first and other considerations second. Also it is ok to narrow down your search by aligning the therapist’s marketing materials, bios, and provider listings with your values. In a word does it speak to you? For example: Are you a member of the LGBTQ+ community, would you rather a queer identified counselor, would a well qualified ally be good? Or are you an African American or Latina/Latino/Latin X client looking for an African American, Black or Hispanic provider to deal with racial trauma or provide culturally relevant care. These are all things to consider. Whatever your major concerns are should be the main focus of your initial search. It is ok to make a snap decision based off those things when deciding who to call, or make a consultation request. I won’t judge you for judging me. However, if at first you don’t make a connection I would advise you keep searching until you find the right fit.
Should I see a therapist in person or online?
After the pandemic many providers have shifted from in office sessions to online platforms. But ultimately it is up to you to decide if you want to see a therapist in person, in their office, or one via Telehealth. While each session type has its benefits it is best to consult with the therapist or use your own prior experience to see which would be more beneficial. Although Telehealth has become a widely accepted practice, it is not always recommended with some diagnosis and age groups. So ask yourself if you have seen a therapist in the past if this method of therapy has been effective, and work with your therapist to decide which would be most appropriate for you. For more on this click here…
What are the advantages of seeking therapy from Black therapists or a person of color?
Being African American or a member of any marginalized community provides a range of unique experiences. I might be bias but having a culturally relevant provider one who can understand your cultural references, can use their own personal experience as well as professional training in order to assist you in reaching your clinical goals. One of our particular specialties is working with our corporate partners in Fortune 500 companies and Tech industries to provide free support to assist them in conquering issues with racial trauma, breaking generational curses, imposture syndrome, being the fist person in their family to succeed, and building boundaries about money. While having a black therapist can be a great experience, it is most important having a therapist who has the training to assist you with symptom reduction. Finding someone who has the cultural humility to center your needs and check their privilege, as well as see how the intersectionality of your identity and how you navigate the world could be contributing to your mental health issues. As well as a simple genuine connection made between you and your provider is the most important thing to consider. Although I am a Black therapist who works with a lot of clients of color, and various cultures and ethnicities. I also work with Clients from all cultural back grounds.
What is the significance of Proactive mental wellness being Black owned?
Proactive Mental Wellness is owned an operated by African American/Black providers. We are a New York City and New York State certified Minority Women owned Business Enterprise. With roots in all of the communities we serve. Our office is in the historic Stuyvesant Heights, aka Bedford Stuyvesant. In the district and community where our CEO was raised and educated. One of the most historic Black neighborhoods second only to Harlem, New York. We have a proven dedication to the community and we will continue to do what we can to improve the quality of health for the members of our community. Within our office we are on a mission of creating an inclusive and culturally sensitive therapeutic environment. This ownership enhances the understanding of diverse experiences, fostering a sense of trust and comfort for clients seeking therapy from a diverse and empathetic perspective.