Privacy Policy

Privacy Policy

Last Updated: [February 2, 2026]

1. Introduction

Proactive Wellness LCSW PC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, use our services, or communicate with us electronically, including via SMS/text messaging.

Proactive Wellness LCSW PC is owned and operated by Nikita Banks, LCSW, Chief Executive Officer.

By using our website or services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

a. Information You Voluntarily Provide

We may collect personal information you choose to provide, including:

  • Name
  • Email address
  • Phone number
  • Appointment details
  • Intake or administrative information
  • Payment-related information (processed through secure third-party providers)

b. Communication Information

  • Email correspondence
  • SMS/text messages
  • Appointment confirmations and reminders

c. Technical Information

  • IP address
  • Browser type
  • Device information

••Website usage data (via cookies or analytics tools)

3. How We Use Your Information

We use collected information to:

  • Provide and manage clinical and administrative services
  • Schedule appointments and send reminders
  • Communicate important service-related information
  • Deliver SMS or email notifications with your consent
  • Process payments securely
  • Maintain professional, legal, and regulatory compliance
  • Improve our website and operational efficiency

4. SMS/Text Messaging Communications

If you opt in to receive SMS messages from Proactive Wellness LCSW PC:

  • Messages may include appointment reminders, scheduling updates, and administrative notifications
  • Message frequency varies based on your interaction with our services
  • Message and data rates may apply
  • You may opt out at any time by replying STOP
  • You may request assistance by replying HELP

We do not sell, rent, or share phone numbers collected for SMS communications for marketing purposes.
We do not send marketing or promotional SMS messages without explicit consent.

5. Consent

By providing your phone number through our website, intake forms, scheduling systems, or written agreements, you consent to receive SMS and electronic communications related to your care or services.

You may withdraw consent at any time.

6. Information Sharing

We do not sell your personal information.

We may share information only with:

  • Secure third-party service providers that support business operations (e.g., SMS delivery platforms, email services, scheduling tools, payment processors)
  • Legal or regulatory authorities if required by law

All third parties are required to maintain appropriate confidentiality and security safeguards.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

  • Secure Google Workspace infrastructure
  • Access controls limited to authorized personnel
  • Encrypted tools where applicable

No method of transmission or storage is 100% secure; however, we take reasonable steps to reduce risk.

8. Healthcare & Sensitive Information
Some information collected may be considered sensitive or health-related. While we strive to protect all information, SMS and email communications are not guaranteed to be fully secure. Clients are encouraged not to share highly sensitive clinical details via text message. Clinical services are provided in accordance with applicable laws and professional standards.
9. Cookies & Analytics
Our website may use cookies or analytics tools to enhance functionality and understand usage patterns. You may control cookie preferences through your browser settings.
10. Your Rights
Depending on applicable law, you may have the right to:
  • Request access to your personal information
  • Request corrections
  • Request deletion where legally permitted
  • Withdraw communication consent
Requests may be submitted using the contact information below.
11. Updates to This Policy

This Privacy Policy may be updated periodically. Changes will be posted on this page with an updated effective date.

12. Contact Information
For questions about this Privacy Policy or our privacy practices, contact: Proactive Wellness LCSW PC Attn: Nikita Banks, LCSW, CEO
13. SMS Communications

If you choose to receive SMS/text messages from Proactive Wellness LCSW PC or Nikita Banks, LCSW, messages may include appointment reminders, scheduling updates, and other administrative communications.

  • Message frequency varies

  • Message and data rates may apply

  • Reply STOP at any time to opt out

  • Reply HELP for assistance

Consent to receive SMS messages is not required to receive services.
Mobile numbers are not sold, shared, or used for marketing purposes.